This document describes the Terms and Conditions for working with Re-becca. The client must not go ahead in working with Re-becca without agreeing to these.
Making decisions
Any advice Re-becca gives is always given in good faith. It is the client’s decision on whether or not to keep particular possessions. Re-becca does not have experience or expertise in the value of possessions, therefore cannot offer valuations or knowledge on this matter.
Re-becca therefore cannot accept responsibility for the consequences of decisions made by the client.
Handling Goods
Re-becca shall not be liable for losses or damage, however caused, and relies on you to carry insurance at all times which adequately compensates you for losses or damage.
Re-becca does have Public Liability Insurance and Professional Indemnity Insurance.
Removal of items
Re-becca will remove up to a car load of donatable items from your home that have been sorted as part of the session. The client accepts responsibility for all or any items disposed of during the decluttering process.
Re-becca will not take any items that can go in kerbside recycling or general waste.
Re-becca does not hold a waste licence.
Limits of work
Re-becca is happy to help with light cleaning of the area being sorted and will provide natural, non-toxic and vegan cleaning products for this.
Re-becca is happy to help relocate smaller items of furniture around the home however reserves the right to not assist with lifting heavier items such as white goods.
Re-becca does not work in properties with large amounts of mould on walls, windows or carpets, mould on personal items, mouldy food, pests in the home, animal waste or human waste.
Hours of work
You will be charged for hours actually worked. Whilst a booking will generally be made for a pre-agreed period of time, it’s understood that it is not always possible to anticipate exactly how long will be needed. If the sessions looks like it may need longer, we can discuss what is best to do – finish the session and charge extra time or come back another day.
If a session is taking longer than anticipated and requires more time, please note that Re-becca is limited to school hours in general and therefore may be unable to provide further time that day.
Access
If Re-becca arrives for a job and access is restricted for some reason meaning the job is unavailable, Re-becca reserves the right to charge for the lost time and expenses.
Breaks and refreshments
Re-becca does not charge for lunch breaks and will provide her own lunch.
Cancellation
Both Re-becca and the client has the right to cancel the contract due to unforeseen circumstances. In the event of cancellation by the client, less than 48-hours before the agree start time, there will be a charge of 50% of the total time estimated.
If Re-becca needs to cancel the booking, you will be offered the next suitable available date to reschedule.
Confidentiality and Privacy
Re-becca is a professional service. I never divulge client information to third parties, nor any personal or business details that I may see in the course of my work (which, when de-cluttering, is generally unavoidable).
The only way in which your situation may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g. “a client in Bolton”, “Sarah in Lancashire”). It is helpful to be able to give examples to other clients of how particular situations can be addressed. For example: how long it took to deal with a room of a certain size, the furniture that was used for storage, the solutions we found whilst working together. If you are in agreement, I also like to take “before-and-after” photographs for use on my website and social media, but this will only happen with your explicit permission.
Payment terms
Charges for my services are per hour and are payable after each session. Payment is required by cash or by bank transfer to the details provided on the invoice.
Re-becca 